This Replacement Policy (“Policy”) forms an integral part of the Terms of Service of DukaanCard (“Company”, “we”, “our”, “us”). By purchasing any product from dukaancard.com (“Website”), the customer (“Customer”, “you”) agrees to be bound by the terms set forth herein.
1. Scope of Policy
This Policy applies exclusively to requests for replacement of products purchased through the Website.
Refunds are not provided under this Policy.
Replacement is subject to verification and approval by the Company.
2. Replacement Eligibility Window
Customers must notify the Company of any defect, damage, or incorrect product within twenty-four (24) hours from the time of delivery.
Any request submitted after the 24-hour period shall be deemed invalid and automatically rejected.
3. Conditions for Valid Replacement Requests
A product shall be eligible for replacement only if all of the following conditions are satisfied:
Damage or error: The product is alleged to be damaged, defective, non-functional, or incorrectly delivered a different product.
Original condition: The product remains unused, is returned in its original packaging, and includes all originally supplied accessories, components, and documentation.
Evidence: The Customer provides clear photographic and/or video evidence of the defect, damage, or error.
Verification: The Company, at its sole discretion, verifies and confirms the claim.
4. Exclusions and Non-Eligible Conditions
A replacement shall not be provided under any of the following circumstances:
Failure to report the issue within the 24-hour window.
Physical damage, misuse, or tampering occurring after delivery.
Normal wear, minor cosmetic variations, or color discrepancies caused by screen/display differences.
Products purchased under “final sale”, “no return”, or promotional disclaimers where replacement is expressly excluded.
Inability of the Customer to provide required evidence of the defect or damage.
5. Verification and Review Procedure
Upon receiving a replacement request, the Company may require additional information, media, or documentation.
The Company will review the claim within 1–12 hours.
The Company’s determination regarding eligibility shall be final, binding, and non-negotiable.
6. Replacement Fulfillment
Once a claim is approved, the Company will:
Provide a replacement unit at no additional cost, subject to availability; or
Provide an alternative product of equivalent value, or store credit, if a replacement is unavailable.
The Company may require the return of the original product before issuing a replacement.
The Customer shall ensure that the product is securely packaged for return.
Replacement shipping costs will be borne by the Company for valid claims.
7. Limitation of Liability
The Company’s liability under this Policy is strictly limited to the replacement of the product in accordance with these terms. The Company shall not be liable for:
Any indirect, incidental, or consequential damages;
Delays caused by logistical or courier partners;
Losses resulting from the Customer’s failure to comply with this Policy.
8. Modification of Policy
The Company reserves the right to amend, modify, or discontinue this Policy at any time without prior notice. The version published on the Website at the time of purchase shall apply.
9. Contact Information
Customers may initiate a replacement request by contacting:
